General terms & conditions

All products are sold under this warranty and disclaimer.

The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith; this will include all items sold or distributed by Rory’s Hobby House (rchobbyhouse.com.au).

The User is required to read all instruction manuals and follow the manufacturers guidelines. rmms.com.au cannot and will not accept responsibility for injury and/or crash damage or loss of kits, or accessories, parts and materials that occurs during the use of any radio-controlled model. The User is required to check if the radio system is operating under a legal frequency for his or her country before making any purchasing decision. Great Care should be taken when using RC Helicopters/aircraft or products related to RC Models.

If you have questions or concerns email us: [email protected].

We accept NO responsibility for crash damage. It is impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error. We accept no responsibility for crash damage occurring during the use of a radio-controlled model. We accept no responsibility for improper installation of our products. Electrical polarity must be properly observed in hooking up electrical components. Fuses must be used with all electrical components where indicated (example: speed controllers).

Rory’s Hobby House (rchobbyhouse.com.au) is not responsible in any way for any and all bodily injury(s) and/or property damage that may occur from the use of or caused by in any way the Lithium Polymer and NiCd / NiMH cells/packs sold by Rory’s Hobby House (rchobbyhouse.com.au).

Important!!!.

Lithium Batteries can catch on fire. Lithium batteries should NOT be left unattended while being charged as THEY CAN CATCH ON FIRE. Proper precautions should be taken before charging Lithium batteries such as having a fire extinguisher ready and placing the batteries in a fire safe container. Great care should be taken during battery charging.

RADIO CONTROLLED AIRCRAFT AND ALL PRODUCTS RELATED TO THEM ARE NOT TOYS AND ARE CAPABLE OF INFLICTING SERIOUS INJURY AND SHOULD BE HANDLED WITH GREAT CARE. THEY SHOULD ONLY BE USED AFTER APPROPRIATE TRAINING AND AT AN APPROVED RADIO CONTROL AIRCRAFT FIELD.

To reduce the chance of frustration, a new modeller should become involved with other modellers in order to learn the necessary skills. This may involve simply by joining the club and becoming acquainted with experienced modellers. These modellers are a source of knowledge and experience that can be invaluable to the new modeller when he begins to build his first aircraft and when he begins to learn to fly. An experienced modeller can act, as an R/C flight instructor to teach a new person the skills required to fly the aircraft properly and to avoid the inevitable crash. Online R/C discussion forums are also your source of knowledge.

New modellers must realise that a radio controlled model aircraft or helicopter is not a toy. It is a true aircraft in that it flies and operates by the same principles as a full-scale aircraft or helicopter with the difference being the size and weight. The force of the model hitting an object can be devastating especially if it hits a person. Models must be controlled properly both for enjoyment and for safety. The skills required to accomplish this must be learned from an experienced modeller.

General Disclaimer.

All users acknowledge and accept the disclaimers in order to obtain access to this site. Contents of this site are subject to the following terms.

Contents are only for general information or use by our clients.

The information on this site maybe updated or withdrawn from time to time. However, we hereby exclude any warranties (whether expressed or implied), as to the quality, accuracy, efficacy, completeness, performance, fitness for a particular purpose on the site or any of its contents.

We will not be liable for any damages (including, without limitation, damages for any consequential loss or loss of business opportunities or projects, or loss of profits) howsoever arising and whether in contract, tort or otherwise from the use of or inability to use the site, or any of its contents, or from any action or omission taken as a result of using the site or any such contents.

You should note that certain links on the site lead to resources located on servers maintained by external parties over whom we have no control and accordingly we accept no responsibility or liability for any of the material contained on those servers.

Where part of the site contains advertising and other material submitted to us by other parties please note that those companies are responsible for ensuring that material submitted for inclusion on the site complies with all legal requirements. Although acceptance of advertisements on the site is subject to our terms and conditions which are available on request, we do not accept liability in respect of any contents.

All liability is excluded to the extent permitted by law including any implied terms.

Variations and amendments to these terms may be made, without notice, as required by the site management.

The information contained on these pages is updated as necessary. However, we cannot guarantee that inaccuracies will not occur. Rory’s Hobby House (rchobbyhouse.com.au) will not be held responsible for any loss, damage or inconvenience caused as a result of any inaccuracy or error within these pages.

Rory’s Hobby House (rchobbyhouse.com.au) is not responsible for typographic errors. Information contained in advertisements is neither confirmed nor warranted by Rory’s Hobby House (rchobbyhouse.com.au).

Links from our site lead to pages or email addresses maintained by individuals, agents, or other organisations. These are provided purely for your convenience. They do not imply that Rory’s RC Hobby House (rchobbyhouse.com.au) endorses or supports those individuals or organisations, the information on their pages, or their products or services in any way. No responsibility is assumed by Rory’s RC Hobby House (rchobbyhouse.com.au) for the contents of their pages.

Delivery Policy.

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 1 working day; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at [email protected]

Refund & Returns Policy.

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.

You have guaranteed legal rights for goods and services you buy. These are called consumer guarantees.

If the goods are faulty we will meet our obligations under the Australian Consumer Law to provide a remedy. Please email us at [email protected] within 7 days of receipt of goods if, you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. Rory’s RC Hobby House will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Faulty Goods Returned For Replacement, Repair or Credit. 

It is IMPORTANT to contact Rory’s Hobby House immediately if you believe that an item is defective in any way and you believe a warranty claim needs to be carried out. Please read through this document and our Conditions Of Use before making contact.

As more than 80% of all goods returned are found to be in working condition, we are forced to charge a minimum of $45.00AUD inc GST per hour (minimum one hour) for testing non-faulty goods.
The postage charge to return non-faulty goods back to the customer will not be the responsibility of Rory’s Hobby House and will be paid by the customer.

When returning merchandise, please make sure these steps are taken:

1. Notify Rory’s Hobby House via phone or email.
2. Include a brief note with your item explaining the reason for the return.
3. All returned items must be sent via prepaid shipping with the postage being paid by the customer. Returns sent COD shipping will be refused.

If parts are purchased from us and there is a fault during the warranty period that is attributable to a manufacturing defect, the parts maybe replaced, repaired or a credited.
Warranty does not cover damage to goods caused by customers such as:

• Misuse or ill-treatment.
• Not following the manual or the correct procedures.
• Tampering with manufacturers internal components or original settings

Warranty Turnaround Time
Turnaround time for warranty claims largely depend on manufacturers or distributors response and availability of products. We will try our best to speed up the process.
Please understand the time involved for a warranty claim will include: the time it takes for you to send us the item, our time to test the item, shipping the item back to the supplier, supplier's own test and replacement/repair, and the shipping back to us then onto you, the customer.
On a estimate you can expect this process to take anywhere from 5 working days to more than Four weeks.